Privacy Policy
At Lancashire Manor Hotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details when you make a booking or inquiry.
- Payment Information: Credit/debit card details for booking and payment processing.
- Website Usage Information: Information gathered from cookies and other tracking technologies when you visit our website (e.g., IP address, browser type, and browsing patterns).
2. How We Use Your Information
We use the personal information we collect for various purposes, including:
- To Process Bookings: Managing and confirming your room reservations, payments, and service requests.
- To Improve Our Services: Analyzing website traffic and usage patterns to enhance user experience.
- For Communication: Sending you booking confirmations, special offers, newsletters (only with your consent), and important updates about your stay.
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties, except:
- Service Providers: We may share your information with trusted third-party service providers, such as payment processors, for business operations.
- Legal Requirements: If required by law or in response to legal requests, we may disclose your information to comply with legal obligations.
4. Data Security
We implement strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment details are encrypted and securely stored.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct or update any inaccurate or incomplete information.
- Request Deletion of your data, subject to legal retention requirements.
- Withdraw Consent for marketing communications at any time.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
7. Cookies
We use cookies to enhance your browsing experience on our website. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
Lancashire Manor Hotel reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page, with the updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Address:
Prescott Road,
East Pimbo,
Skelmersdale,
Lancashire, WN8 9PU,
United Kingdom